YOUR SUPPORT TEAM
Your team is here to help
Find your team's contact details in the contact tab of the My Co-op App.
Your team of knowledgeable staff are here to help in store, on the phone, or online. We are happy to answer your questions and provide expert advice. If you're not sure who to talk to, call our Customer Service team at any time on 0800 731 266. We're available 24 hours, 7 days a week.
FAQs
Frequently asked questions
From seasonal planning tools and on-farm advice to local events, specialist support and practical resources, the Seasonal Support hub brings together what's available through Farm Source and the wider Co-op to help you navigate the season ahead with confidence and support a sustainable, profitable farming business.
Every Fonterra farm has a support team behind it. Through the My Co-op app, your local Farm Source store or 0800 65 65 68, farmers can connect with local specialists and access a wide range of support, including seasonal planning tools, digital resources, events, On-Farm Solutions, Farm Source Rewards, payment options and reliable access to products and supplies throughout the year.
From Farm Insights Reports and Farm Environment Plans to independent advice from your TSR, Milk Quality Manager or Sustainable Dairying Advisor, farmers have access to tools, expertise and support to help with day-to-day decisions and longer-term planning. Through local events, Enrich news & advice, industry connections and specialist expertise, farmers can also stay connected to new ideas, practical insights and the people helping shape the season ahead.
Alongside support and advice, farmers can access seasonal offers, Farm Source Rewards, Pay Later payment options, partner offers, local events, On-Farm Solutions and specialist services. Together, these benefits are designed to help farmers access the products, services, expertise and support they need throughout the year.