Farm Source Rewards Redemption Terms and Conditions
Redeeming Rewards
1. These Farm Source Rewards Redemption terms and conditions ("Terms and Conditions") are applicable to all redemptions made under the Farm Source Rewards Programme. Any redemption of Farm Source Rewards ("Rewards") is considered as acceptance of these Terms and Conditions.
2. All Rewards are subject to availability and may be withdrawn or substituted at any time.
3. Subject to these Terms and Conditions, Rewards can only be redeemed as set out on the Farm Source Website ("Website")' or by phoning 0800 731 266
4. Special terms and conditions may apply to individual Rewards, such special terms and conditions will be advised to you on the Website.
5. The number of Farm Source Reward Dollars ("Eligible Spend Dollars") required to obtain any Reward may be varied at any time by Farm Source without prior notice.
6. Eligible Spend Dollars redeemed for Rewards will be deducted from your account at the time of redemption. You may elect to pay part of the price of a Reward by Visa or MasterCard (1.75% transaction charge will apply).
7. Once a request for a Reward has been made, it cannot be cancelled or changed for a Reward of any other form.
8. Unless Farm Source advise otherwise in writing, Rewards cannot be returned in exchange for Eligible Spend Dollars being credited to a Farm Source Account, nor can Rewards be cashed in, exchanged, altered or revoked. Rewards also cannot be replaced if lost, stolen or otherwise destroyed.
9. Except as otherwise required by law, only damaged or defective merchandise Rewards reported within seven days of receipt may be returned for exchange.
10. As per New Zealand law, alcohol products will not be sold to persons under the age of 18 years.
11. For the purposes of these Terms and Conditions, ("Fonterra Supplier") means a Farm Source Account that is linked to a farm which supplies milk to Fonterra.
Dream Rewards and Travel
1. All travel must be booked though the Farm Source Rewards call centre (Monday - Friday, 8.30am to 5.00pm) at least 48 hours prior to departure. It is the member's responsibility to satisfy any terms and conditions imposed by an airline including advance booking requirements and any fees payable due to cancellation or alteration of tickets.
2. Dream Reward redemptions must be submitted through the Farm Source Rewards service centre (0800 731 266).
3. Farm Source reserves the right to decline Dream Reward applications and requests.
4. The minimum redemption value for Dream Rewards is $500.
5. All Dream Rewards will incur a Dream Rewards Processing Fee of 5% of the value of Farm Source Reward Dollars redeemed. There is no fee on any cash top up portion of the redemption.
Gift Card/Voucher Rewards
1. All Rewards in the form of vouchers must be used by the expiry date shown on the voucher (if applicable). Additional terms and conditions may also be stated on the voucher and are imposed by the relevant voucher provider. It is your responsibility to satisfy any terms and conditions imposed by any Reward provider. Farm Source is in no way responsible for the quality or suitability of any goods or services purchased using vouchers. Any complaints you have with the Reward provider must be resolved by you.
2. Gift Card/Vouchers will not be cancelled or refunded if lost or stolen.
3. Once a voucher has been issued it cannot be returned or exchanged.
4. Gift Card/Vouchers will be dispatched by "Signature Required Courier" to the address provided at the time of redemption.
5. The minimum redemption value for Gift Card/Vouchers is $100 per cart.
6. All Gift Card orders will incur an additional shipping fee of $7 including GST.
Pricing
1. Prices (quoted in Eligible Spend Dollars) of Rewards, as displayed on the Website, are current at the time of display. Reward providers may change their prices at any time. Farm Source reserve the right to change these prices from time to time without notice.
2. Farm Source reserve the right to correct at any stage any errors or omissions in the advertised prices of Rewards and of any fees and charges.
3. Unless otherwise specified, all Farm Source Reward Dollar values specified for products on the Website include delivery costs.
Delivery
1. Once redeemed, Rewards will be despatched to the address provided at time of redemption within 15 working days for merchandise or five working days for Gift Cards/Vouchers of the initial redemption, subject to availability. Farm Source are not responsible for lost or stolen Rewards after they have been issued or sent to you.
2. If you have not received your Reward(s) within the stipulated time, please contact Farm Source through the Website or on 0800 731 266. Farm Source are not liable for any loss or damage you may suffer as a result of late delivery of a Reward. You may not cancel an order due to late delivery.
3. Rewards are considered to be delivered if you have not notified Farm Source of non-delivery of Rewards within 30 days from the date of redemption. After this time, Farm Source will not honour replacement of Rewards nor reinstate any Eligible Spend Dollars.
4. Merchandise Rewards will be dispatched to the address provided at the time of redemption.
5. Rewards will not be delivered to an address outside New Zealand.
6. Some reward items may not be able to be delivered to a rural address. Where this is the case, alternative options and arrangements will be provided to the Member. These arrangements may involve additional Farm Source Reward Dollars or additional payment.
Returns and Refunds
1. Merchandise Rewards can only be returned or exchanged where the Reward is damaged prior to receipt, or the incorrect Reward is delivered. You will need to notify Farm Source of the defective, damaged or incorrect Reward within 7 days of delivery. Returns may not be accepted after 7 days of delivery of the Reward. A defective, damaged or incorrect Reward will be replaced or exchanged for another Reward of the same value.
2. Except as otherwise required by law and as set out above, Rewards cannot be returned or exchanged for Eligible Spend Dollars, for any other Reward, for any cash or credit, or for any other consideration.
3. Products and services advertised on the Website/catalogue may be replaced or re-supplied under any applicable warranty given by the manufacturer of the product or provider of the service. Farm Source will provide you with the details of any applicable warranty in the confirmation Farm Source send you. Farm Source make no warranties or representations either express or implied and expressly disclaim any and all liabilities (including liability for consequential damages) with respect to type, quality, standard, fitness or suitability for any purpose of all Rewards provided under the Farm Source Rewards Programme.
Changes to Rewards and these Terms and Conditions
1. Farm Source may at any time at our discretion, and without notice, withdraw, limit, modify, cancel or increase the continued availability of any Reward or the number of Eligible Spend Dollars required to claim a particular Reward. Reward providers may also change without notice. Farm Source may change or amend these Terms and Conditions at any time.
What Farm Source are not liable for
1. To the full extent permitted by law Farm Source:
- makes no warranties or representations either expressed or implied as to, and expressly disclaims any and all liabilities (including for consequential damages) with respect to, the type, quality, standard or fitness or suitability for any purpose of the Rewards;
- is not responsible for the loss, theft or destruction of Rewards;
- does not accept any liability with respect to any loss, damage, injury or death arising from the supply or use of (or inability to supply or use) a Reward;
- is not liable for any delay or inability to provide any Rewards.
2. While Farm Source have taken care to ensure that any information provided about a Reward is from reliable sources, such information is published in good faith and Farm Source cannot warrant its accuracy. Product images are indicative only. Please refer to the product description for detail of the Reward.
3. Where Farm Source are liable to you under these terms and conditions our liability will be limited to providing the relevant Reward again or to refunding any Farm Source Dollars redeemed in relation to Rewards or services not provided because of our default.
General
1. Any tax liability, duty or other government charge or reporting requirement in connection with or on any benefit derived by you from the use of a Reward by any Account holder is your sole responsibility.
2. You may request further details about the Programme by contacting Farm Source on 0800 731 266 or by visiting the Website.
Your Details
1. Farm Source recognise the importance of safeguarding your personal and financial information. Please refer to our Privacy statement to find out more about how Farm Source treat your information: Privacy Statement